[I’m sure the sentiment is more widespread than this one rep][link].
*Update*: [AT&T says it’s a hoax][hoax], and they’re probably right. Consumerist gets it, though: it doesn’t matter if it’s “true” or not. It felt true, and that speaks volumes about AT&T’s business and culture.
[link]: http://consumerist.com/5407532/att-rep-wants-to-die “Transcripts: A&T Rep Wants To Die”
[hoax]: http://consumerist.com/5408384/att-says-their-rep-doesnt-want-to-die “Consumerist: AT&T Says Their Rep Doesn’t Want To Die”