In a post titled “[All The Many Ways Amazon So Very Failed the Weekend][link],” he goes into short detail along the very lines you might expect.
Amazon so badly mis-handled this situation that one wonders if the entire company wasn’t under the spell of a wizard, or if a very strong sedative was released into the ventilation system.
[link]: http://whatever.scalzi.com/2010/02/01/all-the-many-ways-amazon-so-very-failed-the-weekend/ “All The Many Ways Amazon So Very Failed the Weekend « Whatever”