[A Mozilla guy takes a 60-year-old cafeteria worker though the major browsers.][link]
User testing like this is both fun and truly useful to people who make things with a large audience in mind, such as myself. We always *attempt* to keep what we call “unsophisticated” users in mind, but sometimes you need to go face-to-face to really understand.
[link]: http://jboriss.wordpress.com/2011/07/06/user-testing-in-the-wild-joes-first-computer-encounter/ “User Testing in the Wild: Joe’s First Computer Encounter « Boriss’ Blog”