The Web Is a Customer Service Medium

[Paul Ford has written maybe the cleverest thing I’ve read about the web in as long as I can remember.][link]

via [Aaron Swartz][aaron]

[link]: http://www.ftrain.com/wwic.html “The Web Is a Customer Service Medium (Ftrain.com)”
[aaron]: http://www.aaronsw.com/ “Aaron Swartz”